Our request system has been developed to facilitate timely, accurate and cost effective support. Please review the following information for an overview of the request process and specific tips for preparing and submitting your request.
OFHS Web Update Request Process
A completed request form must accompany each request. Requests without this form or forms missing any information to complete the request will not be processed. Complete information is very critical so that we can provide accurate scheduling and avoid rework for each request.
Items that not submitted with the initial request must be submitted as separate requests. Each will be scheduled separately.
In most cases you will receive a completion time estimate within 1 business day. This may vary with the scope and complexity of your request and time required to review and assess the materials. Our commitment is that OFHS Web clients receive expert review and assessment as well as specific options and recommendations where needed in order to adhere to VDH specific criteria.
Timely response to the time estimate and any questions will ensure the best turnaround, as projects are scheduled only upon approval/activation. Please note that timeframes are extended at end-of-month due to the concentration of requests and web project activity. During that time, plan for a 5 business day lead-time.
How to Submit Your Request
Email to
OFHS Web Team. You maycopy text/content in your web browser and paste into the form or paste into a separate file such as a Word document or .pdf file that you reference and attach to your email. If this option is not a feasible solution you will want to contact the OFHS Web Team to set up a meeting time.
If items are missing from your request when submitted, you must resend the entire request with all attachments. We suggest you zip your files and attach to your request
form if under 2Mb, if over 2Mb we suggest you zip the files and upload to a network Shared Folder and give us a complete path to that folder. You may also burn items to a cd or save them to a flash drive and deliver them in person.
Clearly indicate whether each content item is to be deleted, edited or added. Indicate any specific formatting, emphasis or placement, within your instructions.
For listings, tables, etc. Please send edits only - if you send a complete listing or table, indicate changes in red or blue.
Submission Tips
To avoid timely rework, be sure your content is fully edited and finalized prior to submission. All documents must be web-publishable as submitted. OFHS Web staff is not responsible for edits or correction of your content, or for placing content in different file formats.
Reference each page URL rather than a Program site. For example, www.vahealth.org /prams, rather than "the PRAMS page". We suggest you copy the page URL from your browser.
Review your site thoroughly to identify ALL related items affected - all content, navigation, and database changes that maybe necessary.
Please make sure your request is explicit. Avoid using "inside" references or industry terms. OFHS Web staff may not understand your instructions.
